Monday, January 11, 2010

A Response From H-E-B

About that horrible frozen thing I bought and tried to eat, and blogged about here:


Hello, and thank you for contacting us at our H E B Web Site.  We always appreciate hearing from our friends and Customers.

It disappoints us to learn that you were not satisfied with the Mexican Style Beef Casserole you purchased at our store.  We offer a money back guarantee on our H E B and Hill Country Fare Brands.  We always appreciate retrieving any unused portions for product evaluation.  This helps us insure that we meet the high quality standards set for these products.  If you are ever dissatisfied with one of our products in the future, please return the unused portion for a full refund.

Because we are always interested in our Customers' concerns, we are sharing your comments with our Own Brand Development Team for their information and consideration.

We value you as our Customer and genuinely appreciate your comments and your business.  Thank you again for writing, and for shopping at H-E-B. We will look forward to all future opportunities we may have to serve you.


Senior Customer Relations Specialist
H-E-B Customer Relations


1 comment:

Rev. CMOT TMPV said...

But are you satisfied with their response. Stouffer's never answered my email.