Showing posts with label casserole. Show all posts
Showing posts with label casserole. Show all posts

Tuesday, January 12, 2010

I Saw A Ghost

I'm sure I did. Rosie was out in the backyard barking, and I went out to see what she was barking at. I went to the edge of my deck and looked over at her. Rosie was about six feet from the fence barking at a black and white dog in the neighbor's yard. He looked friendly and not at all scared, so I stepped back and went around the railing to go to the fence and check on him, since he should not have been there because my neighbor doesn't have a dog. When I got around to where I could see the neighbor's back yard - about five seconds or less, the dog was gone. I looked around, noticing the neighbor's gate was closed so, if there had been a dog there, he couldn't have gone out through the gate. I looked all over the backyard and there was no dog there.



I'm sure, now, that he was a ghost. The dog looked very much like Butch, the dog my neighbor (who used to live in that house) killed with anti-freeze. He must have stopped by to see us. Or to let us see him.

More about HEB:

Got a phone call today from the manager of the local store - the one where I bought that disgusting "casserole." I didn't take the call because I was sleeping late (very late), so he left a message. He enthusiastically apologized for the bad experience and invited me to come back to the store for a refund. I won't, because it's just not that important to me.

In any case, I'm happy about HEB's handling of the matter. I only hope they improve the quality of their casserole, but they probably won't.
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Monday, January 11, 2010

A Response From H-E-B

About that horrible frozen thing I bought and tried to eat, and blogged about here:

BEGIN QUOTE

Hello, and thank you for contacting us at our H E B Web Site.  We always appreciate hearing from our friends and Customers.

It disappoints us to learn that you were not satisfied with the Mexican Style Beef Casserole you purchased at our store.  We offer a money back guarantee on our H E B and Hill Country Fare Brands.  We always appreciate retrieving any unused portions for product evaluation.  This helps us insure that we meet the high quality standards set for these products.  If you are ever dissatisfied with one of our products in the future, please return the unused portion for a full refund.

Because we are always interested in our Customers' concerns, we are sharing your comments with our Own Brand Development Team for their information and consideration.

We value you as our Customer and genuinely appreciate your comments and your business.  Thank you again for writing, and for shopping at H-E-B. We will look forward to all future opportunities we may have to serve you.

Sincerely,

Wendie
Senior Customer Relations Specialist
H-E-B Customer Relations

END QUOTE
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Saturday, January 9, 2010

A Public Service

I'm following in the footsteps of [you know who you are] by warning anyone who shops in an H-E-B grocery store here in Texas about a product I recently purchased at one of their stores.

Do not ever, ever buy the frozen H-E-B Classic Selections Mexican Style Beef Casserole. Seriously.

This is by far the most vile food I've ever eaten. If it tasted half as good as the photo on the box looks, I probably wouldn't feel like I do. But it doesn't. It tastes worse than the box, and by that I mean the cardboard/paper, but with a more disgusting texture. In fact, I'm sure I would have enjoyed the box more than I enjoyed the casserole.

Think about the worst frozen burrito you've ever eaten. (You have eaten a frozen burrito, haven't you?) It was worse than that. Much, much worse than that. That frozen burrito was heaven compared to this casserole.

I seldom contact a company when I have a complaint about a product, but this time I felt I needed to let the H-E-B people know just how horrible a product they are attempting to sell to their customers. I'll let you know if I get a response.
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