I had to call a company yesterday to find out why something that was ordered long ago is so late. As always, I got their phone recording. It went something like this: "Thank you for calling [company name]. We are either experiencing a high volume of calls or you have called us after our normal business hours. Please stay on the line and your call will be answered by the next available representative."
So if you just turned off the lights and left the office for the day, you want me to hold until tomorrow morning when you come back?
Fortunately it was the high volume of calls that kept me on hold for only a short time.
Someone - preferably with a brain - needs to change that message.